Amazon’s seller return policy allows customers to return items shipped from Amazon.com, including those from Amazon Warehouse, within 30 days of delivery, with certain exceptions outlined in the “Non-Returnable Items” guide.

Return times for products sold by Amazon may vary, and customers should check the specific product type for any extended return policies. If a seller’s listing is eligible for Amazon Prime, it will be subject to the same return policies as items fulfilled by Amazon.

Additional information on refund times, amounts, partial refunds, restocking fees, and the process for mistaken returns is available in the “Refunds” and “Incorrect Returns” sections. Customers who have received a refund but are expected to return an item may file a return request. It should be emphasized that failure to return an item that was expected to be returned may result in a fee. Conversely, if an item has been returned, any fees incurred will be refunded after the return is completed, with a possible delay depending on the financial institution's processing time.

The Amazon Seller Refund Process

Amazon's seller refund policy covers two main scenarios: When the item is returned or when you choose a non-return refund, allowing the buyer to keep the item. It is important to issue a refund promptly, ideally within two business days of receiving the returned item. Failure to do so may result in Amazon stepping in, refunding the buyer and charging that amount to your seller account.

Before issuing a refund for a return request, sellers should wait until they receive the item back from the buyer. However, if the buyer is allowed to keep or discard the item, the refund can be issued without waiting for the return. If the item is returned damaged or in a different condition than when sent, the seller has the right to issue a partial refund. You should communicate this decision to the buyer in advance to avoid misunderstandings or potential A to Z Warranty claims. Additionally, the seller may issue a partial refund for reasons such as the item description being accurate or if the buyer no longer wants the item or made an ordering error.